Delivery

We deliver to the following locations:

• Brisbane North (Monday to Saturday)
• Brisbane West (Monday to Saturday
• Brisbane East (Monday to Saturday)
• Brisbane City (Monday to Saturday)
• Brisbane South (Monday to Saturday)
• Logan (Monday to Saturday)
• Ipswich (Monday to Saturday)
• The Redlands (Monday to Saturday)
• Gold Coast (Thursday & Saturday only)
• Sunshine Coast (upon request)

If your suburb is not included in our system, please contact us to discuss delivery.

How much is delivery?

Your delivery charge is calculated at checkout, based on the suburb you enter for delivery. If your suburb is not included in our system, please contact us to discuss delivery.

Do you have pickup locations?

Yes, we provide pickup options in Brisbane, specifically in Spring Hill and East Brisbane. Our Gold Coast pickup location will be announced soon. If you prefer to collect your order, please select the pickup option during checkout. Please note that we have strict pickup times, and you can find these details below.

Spring Hill: Simply Cupcakes – Baking Studio, 109/101 Wickham Terrace, Spring Hill, QLD 4000

East Brisbane: Fifth Avenue Cafe, 935 Stanley Street, East Brisbane QLD 4169

Gold Coast: TBA

STRICT Pickup Times

Can I pick up my order BEFORE the pick up times listed above?

Unfortunately, you cannot pick up your order before the listed pick up times. Your order may not be ready or delivered to our partner pick up locations by then. We appreciate your understanding and patience.

Can I pick up my order AFTER the pick up times listed above?

Unfortunately, you will not be able to pick up your order after the listed pick up times, as our pick up locations will be closed. If you miss the designated pick up time, it will be your responsibility to pick up the same order on the next available pick up date. Please note that we will not re-make the order.

Do you offer same day delivery?

Unfortunately we do not currently offer same day delivery. However, we do try and accommodate as much as we can. If you do require cupcakes or cakes urgently please feel free to contact us via phone, making your event special is very important to us, so we would love to help you.

Do you deliver at a specific time?

We deliver Monday to Saturday, between 8:30am to 5:00pm.

We do our best to deliver close to your requested time; however, deliveries are made according to our scheduled route. If you have a specific delivery time in mind, please include it in the order notes. While we’ll do our utmost to accommodate your preference, please note that we cannot guarantee a specific delivery time. Delays may occur due to traffic or unexpected road incidents, so we appreciate a flexible delivery window to ensure your treats arrive safely.

Please note: On your delivery day you will receive a text message with your estimated delivery time. Should your delivery be delayed, we will contact you via phone to arrange another suitable time.

What happens if no one is home to accept the delivery?

If someone is not home to accept the product, our delivery driver will contact the recipient via phone. The recipient can direct our driver to leave the goods with a neighbour. If we are still unable to deliver, the goods will be taken back to our bakery, and additional delivery fees charged for attempted re-delivery. No refunds for failed delivery will be issued.

Why can’t you leave the delivery outside?

Due to strict food guidelines and in the Gold Coast / Brisbane heat we are unable to leave goods outside. For any reason the goods are left outside by Simply Cupcakes, we bear no responsibility for the order once we walk away.

Why can you not do a surprise delivery?

As per the reasons above, we are unable to leave perishable goods outside. However, for surprise gifts we will try and disguise the item we are delivering. Your recipient will only be made aware that they have a delivery coming today, so we are able to arrange a suitable delivery time.

Why do you need the recipients number?

We ask for the recipients number for delivery, this will assist us in ensuring we can deliver at a time they will be able to accept the delivery (whether this be to their home or work). If a recipients number is not supplied at checkout, we take no responsibility for your orders delivery, no refund will be given if your order is not delivered on the given date.