We deliver to the following locations:
- Brisbane North (Monday to Saturday)
- Brisbane West (Monday to Saturday
- Brisbane East (Monday to Saturday)
- Brisbane City (Monday to Saturday)
- Brisbane South (Monday to Saturday)
- Logan (Monday to Saturday)
- Ipswich (Monday to Saturday)
- The Redlands (Monday to Saturday)
- Gold Coast (Thursday & Saturday only)
- Sunshine Coast (upon request)
If your suburb is not included in our system, please contact us to discuss delivery.
How much is delivery?
Your delivery charge is calculated at checkout, based on the suburb you enter for delivery. If your suburb is not included in our system, please contact us to discuss delivery.
Do you have pickup locations?
Yes, we now offer pickup locations in Brisbane (see below) & Gold Coast (TBA). If you would like to pick up your order please ensure to select this option at check out. However, if you choose to pick up your order, there are STRICT pick up times, these details can be found below.
East Brisbane Pickup Location: Fifth Avenue Cafe, 935 Stanley Street, East Brisbane 4169
Pickup Times:
| Mon | Tue | Wed | Thu | Fri | Sat | Sun |
| N/A | N/A | 11am to 1pm | N/A | 11am to 1pm | 12pm to 1pm | N/A |
Gold Coast Pickup Location: TBA
Pickup Times: TBA
Can I pick up my order BEFORE the designated time?
Unfortunately you will be unable to pick up your order before the designated times listed above. As our delivery driver may not have delivered your order to our pickup location. This is why we have strict times as listed above.
Can I pick up my order AFTER the designated time?
No, unfortunately you can not pickup after the time, as our pickup location will be closed.
Do you offer same day delivery?
Unfortunately we do not currently offer same day delivery. However, we do try and accommodate as much as we can. If you do require cupcakes or cakes urgently please feel free to contact us via phone, making your event special is very important to us, so we would love to help you.
Do you deliver at a specific time?
We deliver Monday to Saturday, between 8:30am to 5:00pm.
We try our hardest to deliver at or close to your requested time (please try and give us a large delivery window, so that we can deliver your goodies on time), however delays may occur due to heavy traffic or road incidents.
Please note: On your delivery day you will receive a text message with your estimated delivery time. Should your delivery be delayed, we will contact you via phone to arrange another suitable time.
What happens if no one is home to accept the delivery?
If someone is not home to accept the product, our delivery driver will contact the recipient via phone. The recipient can direct our driver to leave the goods with a neighbour. If we are still unable to deliver, the goods will be taken back to our bakery, and additional delivery fees charged for attempted re-delivery. No refunds for failed delivery will be issued.
Why can’t you leave the delivery outside?
Due to strict food guidelines and in the Gold Coast / Brisbane heat we are unable to leave goods outside. For any reason the goods are left outside by Simply Cupcakes, we bear no responsibility for the order once we walk away.
Why can you not do a surprise delivery?
As per the reasons above, we are unable to leave perishable goods outside. However, for surprise gifts we will try and disguise the item we are delivering. Your recipient will only be made aware that they have a delivery coming today, so we are able to arrange a suitable delivery time.
Why do you need the recipients number?
We ask for the recipients number for delivery, this will assist us in ensuring we can deliver at a time they will be able to accept the delivery (whether this be to their home or work). If a recipients number is not supplied at checkout, we take no responsibility for your orders delivery, no refund will be given if your order is not delivered on the given date.